Location: Pretoria, South Africa
Closing Date: 15 April 2022
We are looking for newly graduated applicants with IT qualifications that are seeking an exciting internship opportunity based in Pretoria, Gauteng
Job Summary   Â
To provide IT support to the company’s various departments in the Gauteng region
Responsibilities
- First level of internal IT support
- Handling of all verbal, e-mail and phone queries, and ensuring these queries are logged into the department’s ticketing system
- Hourly follow-up on tickets assigned to you on the department’s ticketing system
- Provide feedback to the customer and resolve queries in accordance with the department SLA
- Escalate queries to the IT Support Manager if you will not be able to resolve them within SLA time
- Visit other branches as and when required, in order to assess or resolve issues
- Ensure all required software is installed and the device and its applications are correctly configured for the intended recipient or its intended use
- Ensure devices are made available to the customer within the applicable SLA time
- Minimize the impact on our operations by performing as much work as possible remotely, and by minimizing device downtime
- Research possible solutions to hardware, service or network concerns
- Assist in procurement of this equipment or services
- Prepare and configure the equipment or service to be installed
- Install applications on one or more devices, go through the process as requested by the Systems Manager and provide feedback on the requested topics within the specified period
- Ensure all assets are captured and asset details and documents are updated on the system (selected assets, often regionally and only upon request of the IT Support Manager)
- Visit other branches to collect or verify asset information, as and when required
 Requirements
- Matric / Grade 12
- A relevant Diploma or Degree in IT will be preferred
- Relevant qualifications and experience, knowledge and skills
- High proficiency in Microsoft Office is essential
- Valid driver’s license and own reliable transport preferable
- Must be well presented, professional and have excellent communications skills
How to Apply
Apply Online for the WastePlan – IT Internships 2022
