Telesure Investment Holdings – Learnerships 2022 / 2023

Job Title: Assessor Learnership Programme

 

Responsibilities:

  • Provide basic product/service information and respond to basic customer questions about the product/service. 
  • Interview the customer, using a simple standard sales script, to clarify the customer's requirements.
  • Respond to basic customer issues.
  • Enter customer name and address into the CRM system at point of purchase to ensure that the organization has the relevant information to support follow-up sales and service actions.
  • Explain product features and standard terms of sale to the customer and invite them to make a purchase.
  • Provide basic customer service support, such as data input, filing or photocopying. May also exchange basic information with customers by having courteous interactions with them.
  • Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
  • Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Work according to an assigned schedule.

Requirements:

  • Grade 12 / Matric Certificate
  • No Experience Required
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Location: Gauteng, South Africa

Closing Date: Not Specified

Telesure Investment Holdings: Learnership Programme 2022 / 2023

Role Purpose: Executes support to operations, handling queries or closing sales. May use standard scripts and follow specific guidelines and procedures. Understands when to seek help and/or escalate to a more senior role. Typically requires full familiarity with the call center systems and thorough knowledge of the products and services.

Job Title: Assessor Learnership Programme

Responsibilities:

  • Provide basic product/service information and respond to basic customer questions about the product/service. 
  • Interview the customer, using a simple standard sales script, to clarify the customer’s requirements.
  • Respond to basic customer issues.
  • Enter customer name and address into the CRM system at point of purchase to ensure that the organization has the relevant information to support follow-up sales and service actions.
  • Explain product features and standard terms of sale to the customer and invite them to make a purchase.
  • Provide basic customer service support, such as data input, filing or photocopying. May also exchange basic information with customers by having courteous interactions with them.
  • Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
  • Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Work according to an assigned schedule.

Requirements:

  • Grade 12 / Matric Certificate
  • No Experience Required

How to Apply

Apply Online for the Telesure Investment Holdings: Learnership Programme 2022 / 2023

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