SACAA: Client Services Internships 2024

Location: Midrand, South Africa

Closing Date: 15 December 2023

SACAA: Client Services Internship Programme 2024

Responsibilities:

Provide front line support – walk-in centre, contact centre and written correspondence
Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
Track all customer queries in the approved CRM system until queries are closed
Professionally respond to requests from both external and internal customers
Evaluate customer satisfaction through approved tools and systems.
Prepare documents
Collate information for reporting
Package documentation required for meetings and other departmental engagements
Circulate required information and documentation throughout the department and keep accurate record thereof
Receive and relay documentation and information to applicable recipients in the department
Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
Screen, classify and record documents for easy access and tracking
Coordinate functions and meetings for the department
Ensure all documents are properly filed

Requirements:

Grade 12 / Matric
National Diploma or Degree in: Marketing, Business Managements or Client Services related qualification