MWeb – Sales Administrator Learnership Programme 2022

Location: Cape Town, South Africa

Closing Date: Not Specified

The Product, Sales and Marketing division in Cape Town currently has Learnership for Junior Sales Support Administrators reporting to Sales Support Team Managers, who will be responsible for providing sales administrative and customer support.

This Learnership will be from 01 July 2022 to 31 June 2023. Once completed, you will receive an NQF 3 Certificate in Contact Centre Support

Responsibilities:

  • Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
  • Manage administrative processes with regards to hardware distribution to Mweb clients
  • Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary
  • Assist with customer escalations and resolutions.

Requirements:

  • Grade 12 / Matric or tertiary qualification
  • Competent in MS Office packages, particularly MS Excel and Outlook.
  • Advantageous: Minimum 1 years administration in a contact center or customer query environment

Experience:

  • Working knowledge of sales back end processes a must
  • Knowledge of the ISP industry and products advantageous
  • Knowledge of MS Office
  • Database and capturing experience preferred

Skills and Competencies:

  • Meticulous attention to detail
  • Pro-activity and initiative
  • Judgment/Problem-Solving skills
  • Excellent customer service orientation
  • Good communication and interpersonal skills
  • Able to meet deadlines
  • Excellent telephonic etiquette
  • Ability to work independently and in a team
  • Fluent in English

How to Apply

Apply Online for the MWeb – Sales Administrator Learnership Programme 2022

Responsibilities:

  • Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
  • Manage administrative processes with regards to hardware distribution to Mweb clients
  • Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary
  • Assist with customer escalations and resolutions.

Requirements:

  • Grade 12 / Matric or tertiary qualification
  • Competent in MS Office packages, particularly MS Excel and Outlook.
  • Advantageous: Minimum 1 years administration in a contact center or customer query environment

Experience:

  • Working knowledge of sales back end processes a must
  • Knowledge of the ISP industry and products advantageous
  • Knowledge of MS Office
  • Database and capturing experience preferred

Skills and Competencies:

  • Meticulous attention to detail
  • Pro-activity and initiative
  • Judgment/Problem-Solving skills
  • Excellent customer service orientation
  • Good communication and interpersonal skills
  • Able to meet deadlines
  • Excellent telephonic etiquette
  • Ability to work independently and in a team
  • Fluent in English
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