Location: Kempton Park, South Africa
Closing Date: 31 May 2023
FlySafair: Refund Internship Programme 2023
Safair Operations, operating as FlySafair has a vacancy for a Refund Intern at our head office in Bonaero Park (Gauteng – Kempton Park). The successful applicant will report to the Manager: Finance
Reference number: JHB000717
Responsibilities:
- Allocating payment to bookings that doesn’t reflect on reservation system;
- Correcting bookings on the reservation system where the charges and payments do not agree;
- Assess and process refund requests based on the refund policy;
- Assisting customer/ passengers both verbally and in writing regarding payments and refund queries;
- Adhoc duties as requested.
Requirements:
- Grade 12 / Matric
- Must have a Diploma or Degree
- No criminal or credit record.
- Solid computer literacy
- Excellent communication in English – speak, read and write
- Excellent phone etiquette
Skills and Competencies:
- Excellent understanding in delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- The ability to work well under pressure;
- Practice good time management skills and willingness to work longer than normal office hours;
- Good mathematical skills;
- Customer focused and service oriented.
How to Apply
Apply Online for the FlySafair: Refund Internship Programme 2023
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
