Location: Sandton, South Africa
Closing Date: Not Specified
Discovery: Service Consultant Internship Programme 2025
We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.
Responsibilities:
Areas of responsibility may include but not limited to:
- Dealing with multiple telephonic queries from Investors, Brokers and Franchises.
- Dealing with queries through to resolution.
- Dealing with queries focusing on client satisfaction and client retention outcomes.
- Accurate logging of all interactions.
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Ensuring that callers receive service in line with Discovery Standards
- Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
- Accurate record keeping and quality feedback to direct line manager
- Routing queries to the correct departments or teams for adequate resolution
- Responds quickly to the needs of their callers and to the reactions and feedback of callers
- Utilizing all the Discovery systems required for all calls, queries and correspondence
Requirements:
- Grade 12 / Matric certificate
- Work experience: 0 – 1 years
- Basic mathematical skills
- Proficiency in MS Office (MS Word, Excel, PowerPoint).
Skills and Competencies:
- Excellent written and verbal communication
- Speak fluently
- Display empathy
- Good listening skills
- Professional always
- Self-Motivated and pro-active
- Service orientated and client centric
- Focus on customer needs and satisfaction
- Able to work under pressure and manage deadlines.
- The ability to deliver results and exceed customer expectations
- Sets high standards for quality integrated with quantity
- Monitors, maintains quality and productivity
- Works in a systematic, methodical and organised manner
- Consistently achieves objective and goals
- Adaptive to change
- Patient and objective
- Accepts new ideas and change initiates
- Adapts interpersonal style to situational circumstances
- Displays an interest in new experiences
- Rapidly learns new tasks and commits information to memory quickly
- Demonstrates an immediate understanding of newly presented information
- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- The ability to consult with others and share information and expertise with others
- Express opinions, information and key points of a discussion clearly
- Gathers comprehensive information to support decision making
- Be able to prioritize work, under pressure and manage deadlines
How to Apply
Apply Online for the Discovery: Service Consultant Internship Programme 2025
