Department of Employment and Labour – Call Centre Agents

Position: Call Centre Agents

Reference No: HR4/4/3/1/CCA/UIF

Centre: Unemployment Insurance Fund: Pretoria

Salary: R176 310 per annum

 

Responsibilities:

  • Provide inbound and outbound calls services.
  • Render helpdesk services.
  • Maintain the employer database

 

Requirements:

  • Grade 12 Certificate / equivalent.
  • No experience required.

 

Advantageous / Knowledge:

  • Unemployment Insurance Act (UIA),
  • Unemployment Insurance Contributions Act (UICA),
  • Batho Pele Principles,
  • Call Centre Operating System.

Skills and Competencies:

  • Communication (verbal and written),
  • Listening Skills,
  • Computer Literacy,
  • Interpersonal,
  • Customer Focused.
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Location: Pretoria, South Africa

Closing Date: 18 November 2022

Department of Employment and Labour: Call Centre Agents

The Department of Employment and Labour invites unemployed youth to apply for the following Government entry level Jobs / positions.

Position: Call Centre Agents

Reference No: HR4/4/3/1/CCA/UIF

Centre: Unemployment Insurance Fund: Pretoria

Salary: R176 310 per annum

Responsibilities:

  • Provide inbound and outbound calls services.
  • Render helpdesk services.
  • Maintain the employer database

Requirements:

  • Grade 12 Certificate / equivalent.
  • No experience required.

Advantageous / Knowledge:

  • Unemployment Insurance Act (UIA),
  • Unemployment Insurance Contributions Act (UICA),
  • Batho Pele Principles,
  • Call Centre Operating System.

Skills and Competencies:

  • Communication (verbal and written),
  • Listening Skills,
  • Computer Literacy,
  • Interpersonal,
  • Customer Focused.

How to Apply

Applications must be submitted with a Z83 form (Download Here)  and must be accompanied by recently updated CV. Please indicate the reference number and position you are applying for on your application form.

NB. Only shortlisted candidates will be required to submit certified copies of an ID documents, qualifications, and recent academic transcripts / records.

Reference No: HR4/4/3/1/CCA/UIF

Send Applications to: 

Chief Director: Human Resources Management,

P O Box 1851,

Pretoria,

0001

or

Hand delivery at: corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.

For Attention: Sub- directorate: Human Resources Management, UIF.

Enquiries: Ms JN Twala and Mr NG Kgatle Tel No: (012) 337 1855/1563

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